Mixed results from CRT boater satisfaction survey
- Credit: Getty Images/iStockphoto
Levels of boater satisfaction with the Trust’s waterways has been reported in the monthly and annual surveys
Some considerable variation in levels of boater satisfaction with the Canal & River Trust's waterways has been reported in the monthly and annual surveys carried out by the Trust.
Launched in 2019 to complement the more detailed annual Boat Owners' Views survey, the new Waterway Experience Survey was distributed to boaters out and about on the network in "fortnightly waves" from April through to September. Its results appear to show that these boaters have a higher opinion of the waterways and their upkeep than those surveyed in the annual survey - and that their perception improved as the summer went on.
This is shown in these figures for whether boaters are satisfied with their overall recent experience of CRT's waterways, and whether they would recommend them to others.
Very or slightly satisfied? - Annual survey: 61% / Experience survey (April): 64% / Experience survey (all summer): 67%
Would recommend? - Annual survey: 58% / Experience survey (April): 64% / Experience survey (all summer): 69%
It could be that "boaters out and about on the waterways are reporting a more satisfying experience than those who were asked to think back", as CRT's Matthew Symonds suggested.
- 1 Winifred: a 1980s hire boat refit with reclaimed wood
- 2 Boat test: “Oyster Catcher” the permanent house boat
- 3 Weekend visits: a trip down Basingstoke canal
- 4 4 Interior Design Ideas for Your Narrowboat
- 5 Boat test: 'Whitsuntide No2' hybrid 52ft canal boat by Trinity Boats
- 6 Stormin' Norman: singlehandedly navigating the waterways, aged 86
- 7 Linking Lichfield: the Lichfield Canal restoration
- 8 Stretching your narrow boat: process and advice
- 9 Cruise Guide | Grand Union Canal, Part 2 | Braunston to Marsworth
- 10 The waterways heritage spotter: narrow gauge railway tracks
Those sampled in the West Midlands and North Wales seemed happiest, while the lowest satisfaction ratings came from London & South East, Yorkshire & North East, and South Wales & South West. Issues which were felt to need more attention included overhanging vegetation, non-compliant boaters, and availability of facilities, while respondents felt the Trust did better at managing congestion, visitor moorings, and condition of locks.
…while CRT promises to act
The Canal & River Trust has come up with a list of actions which it says it will take in response, including:
- Working with regional teams on "getting the basics right" - facilities, fixing faults and informing boaters.
- Increasing boater participation
- Improving stoppage notices
- Quicker response to enquiries and better feedback to customers